Returns, Exchanges & Refunds
Shop With Confidence
At KIVZARONA™, operated by Wagwear LLC, we want every order to arrive as expected and fit comfortably into life with your pet.
If something is not quite right, this policy explains how eligible returns, exchanges, damaged-item claims, and refunds are handled.
30-Day Return Period
Eligible merchandise may be requested for return within 30 days after delivery.
To help ensure your return can be accepted, the item should be:
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Unworn and unused
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Clean and free from pet hair, stains, odors, or other signs of wear
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Returned with original tags attached, where applicable
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In its original packaging when reasonably possible
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Accompanied by valid order information or proof of purchase
Pet apparel that has been worn beyond a reasonable fitting check, washed, altered, damaged after delivery, or otherwise shows signs of use may not qualify for return.
Starting a Return
Before mailing anything back, please contact our customer care team:
When contacting us, please include:
Your order number
The item you would like to return
The reason for your return
If the return is approved, our team will provide the applicable return instructions and destination information.
Where a prepaid return label is provided for your return, please follow the instructions supplied with that label.
Important
Please do not send merchandise to an unconfirmed address.
Items returned without prior authorization or outside the provided return instructions may be delayed or may not be eligible for processing.
Damaged, Defective or Incorrect Orders
Please inspect your KIVZARONA™ order shortly after it arrives.
If you receive:
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The wrong item
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An incorrect size or style compared with your order
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Merchandise damaged during delivery
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An item with an apparent manufacturing defect
contact us as soon as reasonably possible at service@kivzaro.com.
To help us review the issue efficiently, we may ask you to provide your order number and clear photographs showing the item and its condition.
Once the issue has been reviewed, an appropriate solution may include a replacement, refund, or other resolution depending on the circumstances.
Items That May Not Be Returned
For hygiene, customization, or final-sale reasons, certain merchandise may not qualify for standard returns.
Examples may include:
Personalized or custom-made products
Items created or modified specifically for an individual order.
Gift cards
Gift cards and similar stored-value products are generally non-returnable.
Final-sale merchandise
Products specifically marked as “Final Sale” at the time of purchase may not qualify for return unless required by applicable law.
Used pet apparel
Clothing showing pet hair, odors, stains, washing, extended wear, alteration, or damage after receipt may be refused.
If you are uncertain whether your product qualifies, please contact us before sending it back.
Need a Different Size or Style?
For the quickest exchange experience, we generally recommend returning the eligible original item and placing a separate order for the preferred replacement.
This allows the new size, color, or style to be ordered without waiting for the original return to complete processing.
Return eligibility requirements still apply to the original item.
European Union Orders
Customers receiving eligible orders within the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.
Where applicable, qualifying customers generally have 14 days to exercise their statutory withdrawal rights.
Returned merchandise should generally remain in a condition consistent with the applicable legal requirements.
These statutory rights are separate from any additional voluntary return options KIVZARONA™ may provide.
Refund Processing
After an authorized return reaches the designated return location, the merchandise will be reviewed.
Once the return is approved:
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A refund will normally be issued to the original payment method
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Please allow up to 10 business days for approved refunds to be processed
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Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account
Processing times can vary depending on the financial institution.
If more than 15 business days have passed since you received confirmation that your refund was approved, please contact:
Original Shipping & Return Costs
Unless otherwise stated in your return authorization, original shipping charges may not be refundable.
Responsibility for return shipping costs may depend on the reason for the return.
If the return is related to an incorrect, damaged, or defective item attributable to the order, our customer care team will provide the appropriate instructions after reviewing the request.
Return Destination
Do not send returns without contacting us first.
Approved returns must be sent only to the return destination provided by our customer support team.
The correct return location may depend on the order and fulfillment location, so an address should not be assumed from the company or website contact information.
For authorization and return instructions, contact:
KIVZARONA™
Operated by Wagwear LLC
Email: service@kivzaro.com
Making Returns Clear & Simple
We believe a return policy should be easy to understand and straightforward to use.
KIVZARONA™ aims to provide a practical and fair process for eligible returns while helping keep pet apparel hygienic, safe, and ready for its next home.