Shipping & Delivery
From Our Store to Your Door
At KIVZARONA™, operated by Wagwear LLC, we want every order to move from checkout to delivery as smoothly as possible.
Whether you’re ordering a cozy knit, lightweight jacket, or another piece from our pet apparel collection, each package is prepared with care before leaving the fulfillment facility.
This page explains our standard processing times, shipping estimates, tracking process, international delivery details, and what to do if a shipment is delayed or damaged.
How We Fulfill Orders
KIVZARONA™ works with fulfillment and shipping partners to help serve customers across multiple regions.
Depending on product availability and delivery destination, orders may ship from different fulfillment facilities or distribution locations.
This fulfillment model helps us:
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Keep a broader selection of pet apparel available
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Reduce unnecessary warehousing and handling
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Maintain practical retail pricing
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Ship orders through the location best suited to the destination
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Limit excessive packaging where reasonably possible
Because fulfillment locations may differ, items within the same order may occasionally be processed separately.
Order Preparation
Once your order has been successfully placed, it enters our processing queue.
Standard Processing
Please allow approximately 2–5 business days for:
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Order verification
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Product preparation
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Basic quality review
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Packing and shipment handoff
Business days generally exclude weekends and applicable public holidays.
Busy Shopping Periods
During major sales, seasonal promotions, holidays, or periods of unusually high demand, processing may take up to approximately 6 business days.
We appreciate your patience during these busier periods.
Shipping Cost
A standard flat-rate shipping charge of:
$6.99 per order
may apply unless a different shipping offer, promotion, or checkout rate is displayed when you place your order.
The final applicable shipping cost will be shown during checkout before payment is completed.
Estimated Transit Times
Delivery times vary depending on destination, carrier service, fulfillment location, weather, customs processing, and local delivery conditions.
Typical estimates are:
United States
Approximately 8–14 business days
Canada / United Kingdom / Australia
Approximately 10–16 business days
Other International Destinations
Approximately 14–21 business days
These timeframes are estimates rather than guaranteed arrival dates.
Orders may occasionally take longer during peak shipping seasons, customs inspections, severe weather, carrier disruptions, or other circumstances outside our direct control.
Tracking Your Package
Once your shipment has been handed over to the carrier, tracking information will normally be sent to the email address used at checkout.
Please allow some time for the tracking system to update.
Tracking May Take Time to Activate
New tracking numbers can take approximately 1–3 business days to begin showing movement.
If the tracking page initially displays limited information or a “label created” status, this does not necessarily mean the package has stopped moving.
Carrier scans may appear after the parcel reaches the next processing facility.
International Shipping & Customs
International orders may be subject to the import rules of the destination country.
Unless otherwise stated during checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.
This means that the customer may be responsible for:
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Import duties
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Customs charges
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Local taxes
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Brokerage or handling fees
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Other charges imposed by local authorities
These fees are not included in the KIVZARONA™ product price unless specifically indicated.
Customs requirements vary by country, and KIVZARONA™ cannot determine in advance whether additional fees will be assessed.
Customs inspections may also affect final delivery timing.
Need to Change or Cancel an Order?
We begin preparing orders relatively quickly after purchase.
If you notice an error in your shipping information or would like to request a cancellation, contact us within 12 hours of placing your order:
Please include your order number and clearly explain the requested change.
We will make a reasonable effort to assist, but changes or cancellations cannot be guaranteed once the order has entered fulfillment or has already been transferred to a carrier.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
Before submitting your order, please check:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City and postal code
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State or province
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Country
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Contact information
If a parcel is delayed, returned, or undeliverable because the shipping information provided was incomplete or incorrect, additional shipping charges may apply before the order can be resent.
Packages That Arrive Damaged
Please inspect your shipment shortly after delivery.
If your parcel or merchandise arrives visibly damaged, contact us within 72 hours of delivery at:
For faster review, please include:
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Your order number
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Clear photos of the damaged product
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Photos of the external packaging where relevant
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A short explanation of the issue
After reviewing the information, we may provide an appropriate replacement, refund, or other solution depending on the circumstances.
Lost Shipments
Occasionally, a package may experience an unusual carrier delay.
If tracking shows no meaningful movement for an extended period, contact our customer care team so the shipment can be reviewed.
If the shipping carrier confirms that the package was lost in transit, KIVZARONA™ may arrange a replacement or another appropriate resolution at no additional product cost.
Please note that packages marked as successfully delivered by the carrier may require additional investigation before a replacement or refund can be approved.
Multiple Packages
Some orders may arrive in more than one shipment if products are fulfilled from different inventory locations.
If this occurs, you may receive:
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Separate tracking numbers
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Packages arriving on different dates
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Individual shipment confirmation emails
There is usually no need for concern if one part of your order arrives before another.
Delivery Support
Have a question about shipping, tracking, or an existing KIVZARONA™ order?
Please contact:
KIVZARONA™
Operated by Wagwear LLC
Email: service@kivzaro.com
When contacting us, including your order number helps our team review your request more efficiently.
Carefully Packed. Reliably Shipped.
From soft everyday layers to seasonal pet outerwear, KIVZARONA™ is committed to getting your order prepared carefully and delivered as reliably as possible.