Last Updated: October 6, 2026

At KIVZARONA™, operated by Hangzhou Oucao Technology Co., Ltd., we respect your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing products, or contacting our support team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when interacting with our website.

By accessing or using our website, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide reliable services, process orders, improve our website experience, and maintain secure transactions.

Information You Provide

When you interact with KIVZARONA™, we may collect information such as:

• Name and contact information

• Email address

• Phone number

• Shipping and billing details

• Order information

• Communication records when you contact customer support

When making payments, payment details are processed securely through authorized third-party payment providers. We do not directly store complete payment card information.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system details

• Website usage activity

• Cookies and similar technologies

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing

To:

• Confirm and manage purchases

• Arrange product fulfillment

• Provide shipping updates and tracking information

• Complete customer service requests

Website Improvement

To:

• Improve website functionality

• Understand customer preferences

• Enhance product and shopping experiences

Customer Communication

To:

• Respond to questions and support requests

• Provide important order-related updates

• Send promotional communications when you have chosen to receive them

Security Protection

To:

• Detect suspicious activities

• Prevent fraudulent transactions

• Protect our website and customers

3. Data Protection & Security

Protecting your personal information is an important priority for us.

We use appropriate security measures designed to safeguard customer data, including:

Secure Transmission
Sensitive information is protected through encrypted connections and secure payment processing technologies.

Restricted Access
Personal information is only accessible to authorized personnel and service providers who require it for legitimate business operations.

Payment Protection
Payment card details are handled by secure payment processors. KIVZARONA™ does not store complete credit or debit card information.

4. Information Sharing With Third Parties

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who assist us with:

• Website operations

• Payment processing

• Order fulfillment

• Customer support

• Marketing services

These partners are required to handle information responsibly and only use data for authorized purposes.

Advertising Services

Certain advertising partners may use cookies or similar technologies to provide relevant advertisements and measure campaign performance.

These providers maintain their own privacy policies and privacy controls.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used for:

Essential Functions
Supporting features such as shopping carts, checkout, and website operations.

Performance Analysis
Helping us understand website usage and improve performance.

Marketing Features
Supporting advertising and personalized content where applicable.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security standards, or content of third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

7. California Privacy Rights

Where applicable, customers may have privacy rights under California privacy regulations.

These rights may include:

• Accessing personal information collected about you

• Requesting corrections to inaccurate information

• Requesting information about data usage

• Managing marketing communication preferences

This Privacy Policy is publicly available on our website and any updates will be posted on this page.

8. Children's Privacy

KIVZARONA™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians may contact us regarding concerns about children's information.

9. Data Security Incidents

Although we take reasonable measures to protect personal information, no online service can guarantee absolute security.

If a security incident affecting customer information occurs, we will take appropriate actions and provide notifications when required by applicable laws.

10. Email Communications

We may use your email address for:

• Order confirmations

• Shipping notifications

• Customer service communication

• Promotional updates when you have subscribed or provided consent

Marketing emails include options to unsubscribe.

You may stop receiving promotional messages at any time by following the unsubscribe instructions included in those communications.

11. Your Privacy Choices

You may have the right to:

• Request access to your personal information

• Update or correct your information

• Unsubscribe from marketing emails

• Adjust cookie preferences through your browser settings

To request assistance regarding your personal information, please contact us.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

KIVZARONA™
Owned and operated by:
Hangzhou Oucao Technology Co., Ltd.

Business Address:
Room 2618, Shima Community, Shima Street, Xihu District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@kivzaro.com

Phone:
+86 18715755366

We are committed to protecting your privacy and providing a safe, transparent shopping experience.