Last Updated: October 6, 2026

Welcome to KIVZARONA™.

These Terms of Service explain the rules, responsibilities, and conditions that apply when you access or use our website, purchase products, or interact with our online services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Hangzhou Oucao Technology Co., Ltd., the owner and operator of KIVZARONA™.

By visiting our website or using our services, you agree to comply with these Terms of Service and our related policies, including our Privacy Policy.

If you do not agree with these terms, please do not use our website or services.

1. Account Access and User Responsibilities

By using our website, you confirm that you meet the legal requirements to enter into agreements in your place of residence.

When placing orders or using certain features, you may be required to provide information such as:

• Name

• Email address

• Shipping details

• Payment information

You are responsible for ensuring that all information provided is accurate, complete, and up to date.

If you create an account, you are responsible for maintaining the confidentiality of your account information and all activities performed through your account.

Accounts may not be transferred, sold, or shared without authorization.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However, actual product appearance may vary slightly due to:

• Screen settings

• Lighting conditions

• Manufacturing differences

Product availability, features, pricing, and descriptions may be updated or changed when necessary.

KIVZARONA™ reserves the right to modify, discontinue, or limit products at any time without prior notice.

3. Orders and Purchase Agreement

Submitting an order represents your request to purchase products from us.

An order becomes confirmed only after:

• Payment has been successfully processed

• Order details have been reviewed

• Confirmation has been issued

We reserve the right to refuse or cancel orders when necessary, including cases involving:

• Incorrect pricing information

• Suspected fraudulent activity

• Product availability issues

• Incomplete payment information

Please carefully review your order details before completing checkout.

4. Pricing and Payment

All product prices, discounts, and promotional offers are subject to change.

The final amount charged will be the price displayed during checkout.

Depending on your location, additional charges such as:

• Shipping fees

• Taxes

• Customs duties

• Import charges

may apply.

Payments are processed through secure third-party payment providers.

KIVZARONA™ does not store complete credit card or payment account information.

Customers are responsible for providing accurate payment details and ensuring successful payment authorization.

5. Shipping and Delivery

We make every effort to process and deliver orders within the estimated timeframes provided.

However, delivery dates are estimates and may be affected by circumstances beyond our control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Unexpected transportation issues

For detailed information about processing times, delivery estimates, and shipping procedures, please review our Shipping Policy.

6. Intellectual Property Rights

All content available on the KIVZARONA™ website, including but not limited to:

• Logos

• Brand names

• Product images

• Text

• Graphics

• Website design elements

is owned by Hangzhou Oucao Technology Co., Ltd. or used with proper authorization.

You may use website content only for personal and non-commercial purposes.

Unauthorized copying, reproduction, modification, distribution, or commercial use is prohibited.

7. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, or external tools.

These third-party services operate independently and may have their own terms and privacy policies.

We are not responsible for:

• Third-party content

• Service availability

• Privacy practices

• Security standards

Use of external services is at your own discretion.

8. Customer Feedback

Any comments, suggestions, reviews, or feedback submitted to us may be used to improve our products, services, and customer experience.

By submitting feedback, you confirm that:

• You have the right to provide such information

• Your submission does not violate third-party rights

• The content does not contain unlawful material

9. Information Accuracy and Updates

Although we aim to provide accurate information, occasional errors may occur, including:

• Product descriptions

• Pricing information

• Availability details

• Website content

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

10. Prohibited Activities

You agree not to use our website or services for unlawful or unauthorized purposes.

Prohibited activities include:

• Violating applicable laws or regulations

• Infringing intellectual property rights

• Attempting to damage website security

• Uploading harmful or malicious content

• Collecting personal information improperly

• Sending spam or fraudulent communications

Violation of these terms may result in restricted access or termination of service.

11. Termination of Access

We reserve the right to restrict or terminate access to our services if users violate these Terms of Service or engage in harmful activities.

Termination does not remove responsibilities or obligations that existed before termination.

12. Disclaimer

Our website and services are provided on an “as available” basis.

While we strive to provide reliable services, we do not guarantee that:

• The website will always operate without interruption

• All information will always be completely error-free

• Services will be free from technical issues

13. Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Oucao Technology Co., Ltd. shall not be responsible for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.

14. Indemnification

You agree to protect and hold harmless Hangzhou Oucao Technology Co., Ltd., its employees, partners, and affiliates from claims, damages, or expenses arising from:

• Your misuse of our services

• Your violation of these Terms

• Your infringement of third-party rights

15. Governing Law

These Terms of Service are governed by applicable laws and regulations.

Any disputes related to these Terms will be handled according to the applicable jurisdiction where required.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective once published on this website.

Your continued use of our website after updates means you accept the revised Terms.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

KIVZARONA™

Owned and operated by:

Hangzhou Oucao Technology Co., Ltd.

Business Address:
Room 2618, Shima Community, Shima Street, Xihu District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@kivzaro.com

Phone:
+86 18715755366

Thank you for choosing KIVZARONA™.

We are committed to providing a transparent, secure, and reliable shopping experience for every customer.