Terms of Use

Last Updated: October 7, 2026

Welcome to KIVZARONA™.

These Terms of Use explain the conditions, responsibilities, and guidelines that apply when you access or use kivzaro.com (the “Website”), including browsing pages, viewing products, interacting with website features, and using our online shopping services.

The Website is owned and operated by:

Hangzhou Oucao Technology Co., Ltd.
under the brand name KIVZARONA™.

Throughout these Terms, the terms “KIVZARONA™,” “we,” “us,” and “our” refer to Hangzhou Oucao Technology Co., Ltd.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to these Terms of Use, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies.

If you do not accept these Terms, please do not use our Website or related services.

1. Website Use Agreement

KIVZARONA™ provides this Website to offer information about our products, collections, services, and customer support.

By using kivzaro.com, you agree that:

You will use the Website only for lawful purposes
You will provide accurate information when requested
You will respect all applicable laws and regulations
You will not interfere with website operation or security

We reserve the right to restrict access to users who violate these Terms or misuse our services.

2. Business Information

KIVZARONA™ operates under the following information:

Brand / Trademark:
KIVZARONA™

Owner:
Wang Qinqin

Website:
kivzaro.com

Legal Company Name:
Hangzhou Oucao Technology Co., Ltd.

Business Address:
Room 2618, Shima Community,
Shima Street, Xihu District,
Hangzhou City, Zhejiang Province

Customer Support Email:
service@kivzaro.com

Customer Support Phone:
+86 18715755366

Customer Service Hours:
8:00 AM – 10:00 PM Daily

3. Information Accuracy

You agree that any information provided through our Website, including:

Contact information
Account details
Shipping details
Payment-related information

must be accurate, complete, and current.

You are responsible for updating information when necessary to ensure successful communication and order processing.

4. Privacy Protection

Your personal information is collected, processed, and protected according to our Privacy Policy.

Information may be collected through:

Website browsing
Order placement
Customer communication
Newsletter subscriptions

By using our Website, you acknowledge and agree to the practices described in our Privacy Policy.

5. License and Website Access

KIVZARONA™ grants visitors a limited, personal, and non-commercial right to access and use our Website.

Website materials may include:

Brand assets
Product images
Text content
Graphics
Logos
Design elements
Website layouts

All content remains the property of Hangzhou Oucao Technology Co., Ltd. or authorized rights holders.

You may view or use website content for personal shopping purposes only.

6. Prohibited Website Activities

You may not:

Copy or reproduce website content for commercial purposes
Use our branding without permission
Modify or redistribute protected materials
Attempt unauthorized access
Use automated tools to collect website data
Introduce viruses or harmful code
Interfere with website performance or security

Any unauthorized activity may result in termination of website access.

7. Product Information

We make reasonable efforts to ensure product descriptions, images, and details are accurate.

However, slight differences may occur due to:

Screen settings
Lighting conditions
Photography effects
Material characteristics

These variations do not necessarily represent product defects.

8. Orders and Purchases

Orders placed through kivzaro.com represent a request to purchase products.

Before submitting an order, customers should review:

Product selection
Quantity
Shipping information
Billing details
Payment method
Order total

KIVZARONA™ reserves the right to accept or decline orders when necessary.

9. Payment Terms

Payments are processed through secure payment providers.

Available payment methods may include:

Credit cards
Debit cards
PayPal
Other options displayed during checkout

Customers are responsible for providing valid payment information.

10. Payment Security

We use secure payment technologies designed to protect transaction information.

KIVZARONA™ does not store complete payment card information.

Customers should never send sensitive payment information through email or unauthorized communication channels.

11. Intellectual Property Rights

All intellectual property displayed on kivzaro.com belongs to KIVZARONA™ or authorized owners.

This includes:

Trademark
Logo design
Product photography
Website content
Graphics
Brand materials

Unauthorized use, copying, or reproduction is prohibited.

12. Customer Submitted Content

If you submit:

Reviews
Comments
Images
Feedback
Other materials

you confirm that:

You own the submitted content
The content does not violate third-party rights
The content does not contain unlawful or harmful information

KIVZARONA™ may remove content that violates these requirements.

13. Third-Party Links

Our Website may contain links to external websites operated by third parties.

These links are provided for convenience only.

KIVZARONA™ does not control or guarantee:

Third-party content
Security practices
Privacy policies
Services provided by external websites

Visitors should review third-party terms before using external services.

14. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Network problems
Security improvements

We do not guarantee uninterrupted website availability.

15. Disclaimer

The Website and its content are provided on an “as available” basis.

KIVZARONA™ does not guarantee that:

Website functions will always operate without interruption
All information will always be error-free
External services will always remain available

Certain legal rights may apply depending on your location.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Oucao Technology Co., Ltd. shall not be responsible for indirect damages, losses, or consequences resulting from:

Website usage
Service interruptions
Third-party actions
Events beyond reasonable control

This limitation does not affect rights that cannot legally be excluded.

17. Indemnification

You agree to protect and hold harmless KIVZARONA™, Hangzhou Oucao Technology Co., Ltd., and related parties from claims, losses, or damages resulting from:

Violation of these Terms
Misuse of the Website
Violation of applicable laws
Infringement of third-party rights

18. Electronic Communications

When you contact KIVZARONA™ electronically, including by email, you agree that electronic communication satisfies legal communication requirements.

We may contact you through:

Email
Website notifications
Other electronic methods

19. Force Majeure

KIVZARONA™ is not responsible for delays or failures caused by circumstances outside reasonable control, including:

Natural disasters
Severe weather
Government actions
Transportation disruptions
Public emergencies
Network failures

20. Risk of Loss

Products purchased through our Website are delivered through third-party carriers.

Once products are transferred to the shipping provider, delivery risks may be subject to carrier handling procedures and applicable laws.

21. Dispute Resolution

If concerns arise regarding our services, customers are encouraged to contact us first:

Email:

service@kivzaro.com

We will make reasonable efforts to resolve issues related to:

Orders
Payments
Shipping
Returns
Refunds

Nothing in these Terms removes legal rights available under applicable law.

22. Governing Law

These Terms are governed by applicable laws relating to Hangzhou Oucao Technology Co., Ltd., while respecting mandatory consumer protection laws that may apply in the customer’s location.

23. Changes to These Terms

KIVZARONA™ may update these Terms of Use when necessary.

Changes may reflect:

Business updates
Website improvements
Product changes
Legal requirements

The updated version will be posted on this page with the revised date.

Continued use of the Website after changes means you accept the updated Terms.

24. Assignment

Customers may not transfer their rights or obligations under these Terms without written authorization.

KIVZARONA™ may transfer its rights or obligations when necessary for business operations.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

26. Entire Agreement

These Terms of Use, together with our published policies, represent the complete agreement between you and KIVZARONA™ regarding Website use.

27. Contact Us

If you have questions regarding these Terms of Use, please contact us:

KIVZARONA™

Owned and operated by:

Hangzhou Oucao Technology Co., Ltd.