At KIVZARONA™, we are committed to providing a reliable and transparent delivery experience from the moment your order is confirmed until it arrives at your destination.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, tracking information, and how we handle delivery-related issues.

Our Shipping Commitment

We carefully manage every order to ensure products are prepared, packaged, and delivered efficiently.

To provide customers with flexible availability and reliable fulfillment, orders may be shipped from our own facilities or trusted fulfillment partners depending on product availability and delivery location.

This fulfillment approach allows us to:

• Provide a wider selection of thoughtfully designed products

• Improve delivery efficiency across different regions

• Maintain competitive pricing while reducing unnecessary operational costs

• Support a more efficient and responsible supply chain

We appreciate your understanding as we work to provide a smooth shopping and delivery experience.

1. Order Processing & Shipping Fees

Every order goes through careful preparation before shipment.

Processing Time

Orders are typically processed within:

1–3 business days

This period includes:

• Order verification

• Product preparation

• Quality checks

• Packaging arrangements

During holidays, promotional events, or periods of high demand, processing time may require additional time.

Shipping Fees

Available shipping costs are displayed during checkout based on:

• Shipping destination

• Selected shipping method

• Current delivery options

Any applicable shipping charges will be clearly shown before payment confirmation.

2. Estimated Delivery Time

Delivery times may vary depending on destination, carrier availability, and fulfillment location.

Estimated delivery timeframe:

Please note that estimated delivery times begin after the order has been shipped.

Unexpected delays may occur due to:

• Carrier processing

• Weather conditions

• Public holidays

• Customs procedures for international shipments

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please note:

• Tracking details may require some time to become active after shipment

• Temporary tracking delays do not necessarily indicate a delivery problem

• Customers can use the provided tracking information to monitor shipment progress

If your tracking information has not updated for an extended period, please contact our support team.

4. International Shipping & Customs

For international orders, shipments may be subject to customs procedures depending on the destination country.

Customers should understand that:

• Import duties, taxes, or customs charges may apply depending on local regulations

• Any applicable customs fees are the responsibility of the customer

• Customs clearance times may vary by country

KIVZARONA™ is not responsible for delays caused by customs inspections or procedures outside our control.

5. Order Changes & Cancellations

We begin processing orders promptly to ensure efficient delivery.

If you need to update shipping details or request cancellation, please contact us as soon as possible:

Email:
service@kivzaro.com

Requests received before order processing begins will be reviewed whenever possible.

Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be available.

6. Lost, Damaged, or Delivery Issues

We want every customer to receive their order in excellent condition.

Damaged Packages

If your order arrives damaged:

• Please contact us promptly

• Provide your order number and supporting photos if available

• Our team will review the issue and provide an appropriate solution

Lost Shipments

If a carrier confirms that a package has been lost during transit, we will work with the customer to determine the appropriate resolution.

Possible solutions may include:

• Replacement shipment

• Other suitable assistance based on the situation

Contact Us

If you have questions about shipping, tracking, or delivery issues, please contact our customer support team.

KIVZARONA™ is owned and operated by:

Hangzhou Oucao Technology Co., Ltd.

Business Address:
Room 2618, Shima Community, Shima Street, Xihu District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@kivzaro.com

Phone:
+86 18715755366

Thank you for choosing KIVZARONA™.

We are dedicated to providing a clear, dependable, and customer-focused delivery experience with every order.