Terms & Conditions

Last Updated: October 7, 2026

Welcome to KIVZARONA™.

These Terms & Conditions describe the rules, policies, and responsibilities that apply when you access or purchase from kivzaro.com, including browsing our website, placing orders, using customer support services, and interacting with our products and content.

The website kivzaro.com is operated by Hangzhou Oucao Technology Co., Ltd. under the KIVZARONA™ brand.

Throughout these Terms, the words “KIVZARONA™,” “we,” “us,” and “our” refer to Hangzhou Oucao Technology Co., Ltd., unless otherwise specified.

By visiting our website or completing a purchase, you confirm that you have reviewed and accepted these Terms & Conditions together with our other published policies.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Business Information

KIVZARONA™ operates under the following business details:

Brand / Trademark:
KIVZARONA™

Owner:
Wang Qinqin

Primary Website:
kivzaro.com

Legal Company Name:
Hangzhou Oucao Technology Co., Ltd.

Business Address:
Room 2618, Shima Community,
Shima Street, Xihu District,
Hangzhou City, Zhejiang Province

Customer Support Email:
service@kivzaro.com

Customer Support Phone:
+86 18715755366

Customer Service Hours:
8:00 AM – 10:00 PM Daily

Hangzhou Oucao Technology Co., Ltd. owns and operates kivzaro.com under the KIVZARONA™ brand and is responsible for website management, customer assistance, order processing, and related services.

2. Eligibility to Use Our Services

By using our website or placing an order, you confirm that:

You have the legal ability to enter into a purchase agreement
All information provided during checkout is accurate and complete
You are authorized to use the payment method selected
Your purchase complies with applicable laws in your location

Customers are responsible for ensuring that purchases made through our website are permitted under local regulations.

3. Product Information

At KIVZARONA™, we aim to provide accurate and detailed descriptions of our products.

Product pages may include:

Product names
Images
Colors and finishes
Materials
Product dimensions
Design details
Available variations
Pricing information

Due to differences in:

Screen displays
Lighting conditions
Photography equipment
Manufacturing characteristics

actual product appearance may vary slightly from images shown online.

Minor variations do not automatically indicate product defects.

4. Product Availability

All products listed on kivzaro.com are subject to availability.

We reserve the right to:

Update product information
Adjust available designs
Change inventory quantities
Limit purchase quantities
Remove products from sale

If an item becomes unavailable after purchase, we may contact you regarding available solutions, including replacement options, cancellation, or refund where appropriate.

5. Pricing Information

Product prices displayed on our website may change periodically.

The applicable price will be the amount shown during checkout when your order is submitted.

Your order total may include:

Product cost
Shipping fees
Applicable discounts
Taxes where required
Other charges displayed before payment confirmation

KIVZARONA™ reserves the right to correct pricing errors or technical mistakes when necessary.

6. Currency

Unless otherwise indicated during checkout, purchases made through kivzaro.com are processed in:

United States Dollars (USD)

If your payment provider uses another currency, additional charges may apply, including:

Currency conversion fees
International transaction fees
Bank processing charges

These fees are controlled by your financial institution and are outside our responsibility.

7. Order Placement

Submitting an order through kivzaro.com represents your request to purchase selected products.

Before completing payment, please carefully verify:

Product selection
Quantity
Nail style or variation
Shipping address
Billing information
Payment method
Final order amount

Customers are responsible for reviewing all details before confirming an order.

8. Order Confirmation

After successful checkout, you will generally receive an order confirmation email.

Confirmation details may include:

Order number
Purchased products
Payment amount
Shipping information

An automated confirmation confirms that your request has been received but does not represent final acceptance until payment verification, inventory review, and fulfillment checks are completed.

9. Order Acceptance

KIVZARONA™ reserves the right to refuse or cancel orders when necessary.

Reasons may include:

Payment authorization failure
Suspicious transaction activity
Incorrect customer information
Product availability issues
Shipping restrictions
Technical pricing errors
Violation of these Terms

If an order is cancelled after payment has been received, eligible payments will be refunded.

10. Order Modification & Cancellation

If you need to update:

Product selection
Quantity
Shipping information
Order details

please contact us as soon as possible:

Email:
service@kivzaro.com

We will make reasonable efforts to assist.

However, changes cannot be guaranteed after the order has entered processing, packaging, or shipment stages.

11. Payment Methods

Available payment methods will be displayed during checkout.

Depending on availability, payment options may include:

Credit cards
Debit cards
PayPal
Other payment solutions shown during checkout

Payment availability may vary depending on:

Location
Payment provider
Card issuer
Transaction requirements

12. Payment Security

Payments are processed through secure third-party payment providers.

These providers may use:

Encryption technology
Authentication systems
Fraud monitoring
Secure payment processing

For your security, please do not send sensitive payment information through email, including:

Full card numbers
Security codes
Banking passwords

13. Shipping & Delivery

Orders are processed according to our Shipping Policy.

Estimated processing time:

2–5 business days

During promotional periods or high-demand seasons:

Up to 6 business days

Processing time does not include shipping transit time.

14. Shipping Fees

Shipping charges will be displayed before payment confirmation.

Unless otherwise stated, shipping fees may apply according to current promotions and delivery locations.

15. Estimated Delivery Times

Estimated delivery periods:

United States:
8–14 business days

Canada / United Kingdom / Australia:
10–16 business days

Other International Locations:
14–21 business days

Delivery times are estimates and may vary due to circumstances outside our control.

16. Delivery Delays

Delivery may be affected by:

Carrier delays
Customs processing
Weather conditions
Public holidays
Transportation interruptions
Incorrect address information

We will provide assistance whenever possible but cannot control third-party shipping operations.

17. Tracking Information

When tracking is available, tracking details will be sent after shipment.

Carrier systems may require:

1–3 business days

to update tracking information.

A temporary lack of tracking updates does not necessarily indicate a lost package.

18. International Orders

International shipments may involve:

Import duties
Customs fees
Taxes
Government charges

Unless collected during checkout, these costs are the responsibility of the customer.

KIVZARONA™ does not determine customs charges imposed by destination countries.

19. Returns & Refunds

Eligible products may generally be returned within:

30 days after delivery

Returns must meet the requirements outlined in our Return & Refund Policy.

Products should generally be:

Unused
In original condition
Complete with included accessories
Supported by order information

20. Return Authorization

Before returning any product, please contact:

service@kivzaro.com

Our support team will provide return instructions.

Please do not send returns without authorization.

21. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow:

Up to 10 business days

for processing after approval.

Actual refund timing depends on banks and payment providers.

22. Damaged or Incorrect Items

If you receive a product that is:

Damaged
Defective
Incorrect
Missing components

please contact us promptly.

Please provide:

Order number
Product photos
Description of the issue
Packaging details when available

We will review your request and provide an appropriate solution.

23. Intellectual Property

All content available on kivzaro.com, including:

KIVZARONA™ branding
Logos
Product images
Website designs
Text
Graphics

belongs to Hangzhou Oucao Technology Co., Ltd. or authorized partners.

Unauthorized copying, reproduction, modification, or commercial use is prohibited.

24. Website Content Usage

Website materials may only be used for personal shopping purposes.

You may not:

Copy website content commercially
Reproduce protected designs
Misuse trademarks
Create misleading copies
Use our materials without authorization

25. Customer Reviews & Submissions

If you submit reviews, images, comments, or other content, you confirm that:

You own the submitted content
The information is truthful
The content does not violate third-party rights
The content does not contain unlawful material

KIVZARONA™ may remove content that violates these requirements.

26. Privacy Protection

Personal information is handled according to our Privacy Policy.

Our Privacy Policy explains how information is:

Collected
Used
Protected
Stored
Managed

By using our website, you agree to these practices.

27. Third-Party Services

Our website may use third-party providers for:

Payment processing
Website hosting
Shipping services
Analytics
Customer support
Fraud prevention

Third-party services may have separate terms and privacy policies.

28. Website Availability

We aim to keep our website available and functional.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Security measures
Network failures

We cannot guarantee uninterrupted website access.

29. Disclaimer

Our website and services are provided on an “as available” basis.

We do not guarantee:

Continuous website availability
Complete absence of technical errors
Permanent availability of third-party services

Mandatory consumer rights remain unaffected.

30. Limitation of Liability

To the maximum extent permitted by law, Hangzhou Oucao Technology Co., Ltd. shall not be responsible for indirect damages resulting from website use, delays, or circumstances beyond reasonable control.

31. Force Majeure

We are not responsible for delays caused by events outside reasonable control, including:

Natural disasters
Severe weather
Government actions
Transportation disruptions
Public emergencies
Network failures

32. Consumer Rights

Nothing within these Terms removes rights granted under applicable consumer protection laws.

Where mandatory laws provide stronger protections, those laws will apply.

33. Changes to These Terms

KIVZARONA™ may update these Terms & Conditions when necessary.

Changes may relate to:

Store operations
Products
Payment procedures
Shipping processes
Legal requirements

Updated versions will be published on this page.

34. Severability

If any section of these Terms becomes invalid or unenforceable, the remaining provisions will continue to apply.

35. Entire Agreement

These Terms & Conditions, together with our published policies, form the complete agreement governing your use of kivzaro.com.

36. Contact Information

For questions regarding these Terms & Conditions, please contact us:

KIVZARONA™

Owned and operated by:

Hangzhou Oucao Technology Co., Ltd.