Refund policy
At KIVZARONAβ’, customer satisfaction is an important part of our service commitment. This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, replacements, or refunds.
We aim to provide a clear and fair process to ensure every customer receives proper support when handling order-related issues.
1. Return Eligibility
Customers may request a return within 30 calendar days after receiving the order.
To be eligible for a return:
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The item must be unused and in its original condition
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The product must include original packaging and accessories when applicable
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Proof of purchase, such as an order confirmation or order number, must be provided
Items that do not meet the return requirements may not qualify for approval.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@kivzaro.com
Please include:
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Order number
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Product details
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Reason for the return
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Photos or other supporting information if necessary
After reviewing your request, our team will provide return instructions and any required next steps.
Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives:
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Damaged
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Defective
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Missing components
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Different from the product ordered
Please contact us as soon as possible.
We will review the situation and provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
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Customized or personalized products
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Items that have been used or altered
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Gift cards
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Promotional or clearance items where specified
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Products restricted by hygiene or safety considerations
If you are unsure whether your order qualifies for a return, please contact our support team before submitting a request.
5. Exchanges
If you would like to exchange an item, please contact us first.
The exchange process generally includes:
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Requesting approval for the original item return
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Returning the eligible product according to provided instructions
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Placing a new order for the replacement item
This process helps ensure faster and more accurate order handling.
6. International Orders
For customers outside our primary shipping region, return requests will be handled according to applicable consumer protection requirements and the conditions outlined in this policy.
Returned products must:
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Remain unused and in original condition
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Include required purchase information
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Follow the return instructions provided by our support team
Customers should contact us before arranging any international return shipment.
7. Refunds
Once your returned item has been received and inspected, we will send a confirmation regarding the refund status.
If approved:
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Refunds will be issued to the original payment method
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Processing usually takes 5β10 business days
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Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us:
Email:
service@kivzaro.com
8. Return Address
To ensure your return is processed correctly, please contact our support team before shipping any items.
After your return request is approved, we will provide the appropriate return instructions and destination information.
Do not send returns directly to our business registration address unless specifically instructed by our customer support team.
Contact Information
KIVZARONAβ’ is owned and operated by:
Hangzhou Oucao Technology Co., Ltd.
Business Address:
Room 2618, Shima Community, Shima Street, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email:
service@kivzaro.com
Phone:
+86 18715755366
At KIVZARONAβ’, we are committed to providing a transparent and customer-focused return experience. Our goal is to make every step of the process simple, clear, and convenient.